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How to submit a ticket via One Help
Need hands-on help? Our digital agent will guide you to open a ticket in three steps.
- 1
Go to the One Help Center. Describe your issue in the chat and ask to submit a ticket.
- 2
The digital agent will ask you questions. Share all available information — this is critical to address your issue quickly. Include the marketplace name, order number(s) and/or SKU/UPC number(s), screenshots, and any other relevant details.
- 3
When prompted, complete the form submission step. You'll get a link to the ticketing portal. First time submitting? You'll be asked to create a Zendesk profile first. Once created, return and finish the submission.
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